Privacy Policy

We collect the following categories of personal data when you use Closers:

• Account data. Your name, email address, password (stored only as a secure hash), account role (Client or Golfer), and settings you provide at registration or in your account.
• Golfer profile data. Credential details (tour history, credential tier, handicap, competitive and scoring record), biography, rates, availability, and other information you include in your public listing.
• Golfer verification data (and background data when screening is enabled). Information gathered during vetting, including the credential documentation you submit and, where Closers enables third-party background screening, the result of that screen. Any such background check would be performed by a third-party screening provider; once engaged, that provider acts as its own controller and/or processor for the underlying screening data it collects and reports to us, under its own privacy notice and legal obligations. We retain the verification decision and a summary of what was reviewed.
• Photographs. Profile photos uploaded by Golfers. You control which photos appear on your profile and may remove them at any time.
• Booking and communications data. Booking requests and responses (date, course, occasion type, group size, status) and messages exchanged between Client and Golfer through the Platform, plus reviews submitted after completed engagements.
• Payment data (when payment features are live). When platform payment features are enabled, our payment processor (Stripe) collects and processes your payment details directly. We receive limited transaction metadata (such as status and a processor reference), not your full card number.
• Usage and log data. Standard server logs including IP address, browser and device type, pages visited, and timestamps, collected automatically when you access the Platform.

We use personal data for the purposes below. Where privacy law requires a legal basis (for example, the GDPR or similar frameworks), the applicable basis is noted.

• Provide the Platform. Create and secure your account, authenticate sessions, display profiles, and enable and manage bookings and messages. Basis: performance of a contract.
• Vet and verify Golfers. Conduct and document credential review, competitive-record review, the concierge interview, and, where enabled, third-party background screening. Basis: performance of a contract; legitimate interests in a trustworthy marketplace; consent where required.
• Communicate with you. Send transactional messages: booking confirmations, status updates, review prompts, and service notices. Basis: performance of a contract; legitimate interests.
• Safety, security, and fraud prevention. Detect, investigate, and prevent fraud, abuse, and prohibited conduct, and protect users and the Platform. Basis: legitimate interests; legal obligation.
• Improve the Platform. Understand usage in aggregate to maintain and improve the service. Basis: legitimate interests.
• Legal compliance. Comply with applicable law and respond to lawful requests. Basis: legal obligation.

We do not use your data to serve behavioral advertising or to build advertising profiles.

Closers uses Neon as its primary database and authentication provider. Your account data, profile data, and booking records are stored on Neon-managed infrastructure. Neon processes this data on our behalf under a data processing agreement consistent with applicable privacy law. Uploaded photographs are stored on Closers’s own servers.

Authentication sessions are managed by Neon Auth. Session tokens are stored in secure, HTTP-only cookies in your browser. We do not use third-party tracking pixels or advertising SDKs.

Data stored in Neon is encrypted at rest and in transit. For details on Neon’s security and compliance posture, see neon.com/security.

We share personal data only as needed to operate the Platform, and only with the categories of recipients below. We require our service providers to protect your data and to use it only for the services they provide to us.

We may also share data in connection with a merger, acquisition, financing, or sale of assets, in which case we will require the recipient to honor this policy or notify you of any material change.

Closers does not sell your personal data, and we do not share it for cross-context behavioral advertising, as those terms are defined under the California Consumer Privacy Act as amended (the “CCPA/CPRA”) and comparable state laws. We have not sold or shared personal data for those purposes in the preceding twelve months. We do not use or disclose sensitive personal information beyond the purposes permitted under applicable law.

We keep personal data only for as long as needed for the purposes described here, then delete or anonymize it. General retention periods are below; we may keep data longer where required to resolve disputes, enforce our agreements, or comply with law.

Certain anonymized or aggregated data that no longer identifies you may be retained indefinitely.

Depending on where you live, you may have some or all of the following rights over your personal data:

• access the personal data we hold about you, and information about how we use it;
• correct inaccurate or incomplete data;
• delete your account and associated personal data;
• obtain a portable copy of data you provided;
• opt out of any sale or sharing for targeted advertising (note: we do neither);
• withdraw consent where processing is based on consent;
• be free from discrimination for exercising your rights;
• appeal a decision on your request, where state law provides an appeal.

California (CCPA/CPRA). In the preceding twelve months, we have collected the categories of personal information described in Section 1 (identifiers, customer records, internet and network activity, and, for Golfers, professional information and, where background screening is enabled, the results of a background screen) for the business purposes described in Section 2, from the sources described in Section 1, and disclosed them to the categories of recipients in Section 4. California residents have the rights to know, delete, correct, and to opt out of sale/sharing (which we do not do), and the right not to be discriminated against for exercising them.

Virginia, Colorado, Connecticut, and similar states. Residents of states with comprehensive privacy laws have the rights to confirm and access, correct, delete, obtain a portable copy, and opt out of targeted advertising, sale, and certain profiling, along with a right to appeal our decision on a request.

Florida. Florida residents may have rights under the Florida Digital Bill of Rights, including to access, correct, delete, and obtain a copy of personal data, and to opt out of the sale of personal data and certain targeted advertising.

You can update most account and profile information directly from your dashboard. To exercise any of the rights above, email us at legal@closersgolf.com with your request. You may use an authorized agent where the law permits.

To protect your data, we will take reasonable steps to verify your identity before acting on a request, typically by confirming control of the email associated with your account and, where needed, matching request details to our records. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising your rights. If we decline a request, we will explain why, and, where the law provides, you may appeal by replying to our response.

Closers uses cookies for a limited purpose: to maintain your authenticated session after you log in. These are first-party, HTTP-only session cookies set by Neon Auth. They are not used for advertising, cross-site tracking, or analytics beyond basic server logs. Our Cookie Policy describes them in full.

You may disable cookies in your browser settings, but doing so will prevent you from logging in or using features that require authentication.

We use administrative, technical, and organizational measures designed to protect personal data, including encryption in transit and at rest for data stored in Neon, HTTP-only session cookies, hashed passwords, access controls, and least-privilege practices for who can access data.

No method of transmission or storage is completely secure. While we work to protect your data, we cannot guarantee absolute security, and you share information with us and other users at your own risk. Protect your account by using a strong, unique password and keeping your credentials confidential.

If we become aware of a security incident that compromises your personal data, we will investigate promptly and notify affected users and applicable authorities as required by law, without undue delay, describing what happened and the steps you can take.

Closers is operated in the United States, and the Platform’s data is hosted in the United States. If you access the Platform from outside the United States, you understand that your data will be transferred to and processed in the United States, where data-protection laws may differ from those in your location. Where required, we rely on appropriate safeguards for such transfers.

Closers is not directed at children under 18 years of age, and we do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected data from a minor, contact us at legal@closersgolf.com and we will delete it promptly.

We may update this Privacy Policy from time to time. Revised versions will be posted with an updated effective date. Material changes will be communicated to registered users via the email address on file. Continued use of the Platform after the effective date constitutes acceptance of the revised policy.

Questions, requests, and privacy-rights inquiries may be sent to legal@closersgolf.com. We are a United States-based marketplace operator; if you need a mailing address for a formal privacy request, ask at that email and we will provide current details.